WHAT IS OUR 7- DAYS RETURN BACK POLICY?

If the product delivered is defective or different from the product shown on the website, our policy states that all the refund will credited back to the bank account provided by customers OR will be credited in same payment method used for ordering. 

Note: Unboxing video necessary for returns and refunds.

Delivery Time:

It takes 7 to 10 days for delivery within India. In some cases which are beyond our control or courier company control like natural disaster, lockdown, curfew etc. courier company may not be able to deliver on time. In such case our liability is restricted to refund of shipping charge or refund of product value+ shipping charge in case customer wants to return the product/refuses to accept the parcel as per customer choice.

Note: We always choose highly reputed courier service like Delhivery, Express bees, E-kart etc. for shipping and shares tracking details with customer, still if the parcel get lost in transit (happens seldom) our liability will be limited to re-shipping of product (subjected to availability of stock) or refund of all the amount paid by customer.

Cancellation:

Cancellation is allowed before the product is shipped . After shipping we will not be able to cancel it. cancel button is provide in My order section.

Refund Timeline:

Refund shall be provided within 7 days from the date of refund request.

Do The Customer Need To Pay For Shipping The Product Back To Us ?

No, the customer won’t need to pay as we offer FREE RETURN pick up. We will arrange a pick up from your place and get it exchanged/returned. When the customer are returning the product within the 7 day frame.

How Do The Customer Return The Product To Silverfied jewellery Within The 7 Day Time Frame ?

Here are the steps the customer need to follow. And there is only one step so the customer can exchange or return hassle free.

Call or chat with our customer support team and let them know that the customer want to exchange/return. From there, we will take care of everything. Just keep the package ready the way it came to the customer including the invoice and original documents. We will arrange the pick up and get all the things done for the customer.

 Shipping 

All orders above 499/- will be shipped free of cost. It may take up to 7-10 days to reach customer address once shipped. Tracking details will be updated shortly after shipping.